Privacy Policy and Data Protection
At InnovaSpot we respect and protect your privacy underCosta Rica's Law on the Protection of Individuals Regarding the Processing of Personal Data
Last updated: September 2026
1. General Information
Servicios y Logistica JOD S.A. (hereinafter "InnovaSpot", "we", "our company") is a company specialized in corporate event organization, domiciled in Belén, Heredia, Costa Rica.
This policy describes how we collect, use, store and protect your personal information when you use our services or interact with our website.
2. Information We Collect
2.1 Personal Information
- Full name and contact details (email, phone)
- Information about the company you work for
- Details of the event you want to organize
- Communication and service preferences
2.2 Technical Information
- IP address and browsing data (for security purposes)
- Technical cookies necessary for the site to function
- Aggregated, anonymous usage statistics
3. Messaging Channels (WhatsApp, Instagram and Messenger)
When you write to us through WhatsApp, Instagram or Messenger, those channels generate data in addition to what is described in the previous section.
3.1 What data we receive
- The phone number or account identifier you write to us from
- Your profile name as shown on the platform
- The content of your messages and any attachments you send (photos, documents, voice notes)
- Timestamps for each message
- Delivery and read receipts
This data is processed through Meta's platform (Facebook, Instagram and WhatsApp) and through authorized WhatsApp Business providers, such as Kapso, which allow us to centralize and respond to your inquiries in an organized way.
What we use it for
Answering your inquiries, preparing quotes and following up on your request.
Who has access
Only authorized InnovaSpot staff involved in customer service and sales.
How long we keep it
For as long as our business relationship with you lasts, plus any additional period required by applicable law (for accounting purposes, for example).
Meta processes the data that goes through its platforms according to its own privacy policies, available on its official sites.
4. How We Use Your Information
Core Services
- • Process quote requests
- • Plan and execute events
- • Communication about services
- • Customer support
Improvements and Communication
- • Improve our services
- • Send personalized proposals
- • Promotional communications (optional)
- • Market trend analysis
5. Use of Cookies
We use cookies solely to improve your browsing experience and analyze site usage.
Types of Cookies We Use:
- • Technical: Necessary for the site to function
- • Analytics: Google Analytics (with anonymized IP)
- • Preferences: To remember your settings
You can configure your browser to reject cookies, although this may affect some site functionality.
6. Security and Protection
Technical Measures
- SSL/TLS encryption (HTTPS)
- Advanced security headers
- Protection against XSS attacks
- Content Security Policy (CSP)
Organizational Measures
- Restricted access to personal data
- Data protection training
- Regular security audits
- Incident response procedures
7. Your Rights
As a data subject, you have the following rights under Costa Rican law:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete information
Deletion
Request the deletion of your data
Objection
Object to the processing of your data
To exercise your rights, contact us at:ventas1@innova-spot.com
8. Legal Framework and Authority
This policy is governed by Law No. 8968, the Law on the Protection of Individuals Regarding the Processing of Personal Data of Costa Rica and its Regulation, which recognizes the rights of access, rectification, updating, deletion and withdrawal of consent, known together as ARCO rights.
The authority with which you may file a complaint, if you believe your rights were not respected, is the Agency for the Protection of Personal Data of Inhabitants (PRODHAB), Costa Rica's data protection regulator.
9. Contact Information
For privacy inquiries:
Data Protection Contact
ventas1@innova-spot.com
+506 8844-9073
Physical Address
Calle los Zumbado, 250 Metros Sur de la Esc Manuel del Pilar
Belén, Heredia, Costa Rica
Want to request the deletion of your data? See ourData Deletion Instructions.
10. Changes to This Policy
We reserve the right to update this privacy policy to reflect changes in our practices or in applicable law.
We will notify you of significant changes by email or through a notice on our website.
By using our services, you accept this privacy policy.
Last updated: September 2026
